Course Content
Professional Communication Foundations
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4 Topics
Why contractors lose jobs due to poor communication
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Tone, clarity & response time
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Setting expectations from day one
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Written vs. verbal communication
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Client Communication That Builds Trust
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4 Topics
First response scripts
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Explaining pricing confidently
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Handling “I’ll think about it”
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Educating clients without arguing
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Sales Conversations for Contractors
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4 Topics
Discovery calls done right
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Qualifying leads before quoting
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Overcoming price objections
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Closing without pressure
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Problem, Conflict & Follow-Up Communication
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4 Topics
Handling unhappy clients professionally
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Change orders & scope creep conversations
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Follow-ups that win repeat business
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Review & referral request scripts
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