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Refund Policy

Last updated: August 30, 2025

This Refund Policy outlines Our guidelines concerning refunds for services and products purchased through Our Service. By making a purchase or subscribing to Our Service, You agree to the terms of this Refund Policy.

Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions
For the purposes of this Refund Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to ContractorEd.
Country refers to: Mississippi, United States. 
Purchase refers to the acquisition of a Service, subscription, or product from the Company through the Website.
Service refers to the Website and the Education For Contractors.
Website refers to ContractorEd, accessible from https://contractored.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General Refund Policy

We strive to provide excellent service and customer satisfaction. While we generally do not offer refunds for Services that have been rendered or used, we understand that circumstances can vary. This policy outlines when a refund may be considered.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Subscription Services:
    • New Subscriptions: If You are a new subscriber to a paid plan and are not satisfied with the Service, You may be eligible for a full refund if You cancel your subscription within  14 days of the initial Purchase date. This applies only to the first subscription purchase per Account.
    • Billing Errors: In the event of a proven billing error by the Company, We will issue a refund for the erroneous charge.
  • Digital Products/Tools (if applicable):
    • Refunds for digital products (e.g., templates, premium tools purchased outright) may be considered if the product is proven to be defective or not as described, and You report the issue within  days, 7 days of Purchase.
  • Direct Services by Contractored (if applicable):
    • If Contractored provides direct consulting or project management services, refunds will be handled on a case-by-case basis and typically only if the service was not delivered as agreed upon in a separate service agreement.

Non-Refundable Items/Services

Unless explicitly stated otherwise or required by law, the following are generally non-refundable:

  • Services Rendered or Used: Any part of a Service that has been accessed, utilized, or consumed by You (e.g., active subscription period beyond the initial refund window, digital products after download or significant usage).
  • Subscription Renewals: Refunds are generally not provided for automatic subscription renewals once the renewal charge has been processed, unless otherwise specified in the initial subscription terms or due to a proven billing error. You are responsible for managing your subscription and canceling prior to renewal if you do not wish to be charged.
  • Third-Party Services or Purchases: We are not responsible for refunds related to services or products offered by third parties, including contractors or clients using our platform. Any issues with services provided by a contractor on our platform must be resolved directly between You and the contractor, according to your separate agreements.
  • Transaction Fees: Fees incurred by third-party payment processors are generally non-refundable.
  • Disputes with Contractors/Clients: Our platform facilitates connections and project management. We are not a party to the direct service agreements between clients and contractors, and therefore, cannot issue refunds for unsatisfactory work or disputes arising from those direct engagements.
  • Breach of Terms: No refunds will be issued if Your Account or Service access is terminated due to a violation of Our Terms and Conditions.

How to Request a Refund

To request a refund, You must contact Us within the eligible refund period (if applicable) and provide the following information:

  1. Your full name and Account email address.
  2. The date and amount of the Purchase.
  3. A clear explanation of why You are requesting a refund.
  4. Any relevant screenshots or documentation to support Your claim.

You can contact Us:

Refund Processing

  • All refund requests will be reviewed by the Company. We reserve the right to approve or deny refund requests based on Our sole discretion and compliance with this policy.
  • If Your refund request is approved, the refund will be processed to the original method of payment within  7-14 business days from the date of approval. Please note that it may take additional time for Your bank or credit card company to post the refund to Your account.
  • If a refund is issued, access to the Service or product for which the refund was granted may be revoked.

Cancellations

  • You may cancel Your subscription at any time through Your Account settings or by contacting Us.
  • Cancellation of a subscription will prevent future billings but does not typically entitle You to a refund for past charges, except as explicitly outlined in the “Eligibility for Refunds” section. Your access to paid features will generally continue until the end of Your current billing period.

Changes to This Refund Policy

We may update Our Refund Policy from time to time. We will notify You of any changes by posting the new Refund Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Refund Policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Contact Us
If you have any questions about Our Refund Policy, You can contact us:

By email:  info@contractored.com
By visiting this page on our website: https://contractored.com/contact